Refund policy

Return & Refund Policy

Request a Return

We offer a limited return policy. You must request a return within 1 day of receiving your order.

To qualify for a return:

  • The item must be unused, unopened, with all original seals intact
  • The product must be in its original packaging with all tags
  • A receipt or proof of purchase is required
  • All packaging, inserts, and certificates of authenticity must be included

We do not accept returns for items that are:

  • Opened, used, or tested
  • Damaged due to misuse, negligence, or handling by the customer
  • Missing original packaging or components
  • Not in resellable condition

To initiate a return, please contact us at info@sparkleskinkorea.com.
Returns sent without prior approval will not be accepted.


Damages & Issues

Please inspect your order immediately upon delivery.

If your item is:

  • Damaged
  • Defective
  • Incorrect

You must contact us within 24 hours of delivery with clear photo/video evidence.
We will review the case and provide a resolution where applicable.


Non-Returnable Items

Due to hygiene and safety regulations, the following items are non-returnable and non-refundable once shipped:

  • Skincare and cosmetics
  • Makeup products
  • Hair, body, and oral care products
  • Sale items
  • Gift cards

Please review product details carefully before purchasing.


Exchanges

We do not offer direct exchanges.
If eligible, you may return the item and place a new order.


Refund Policy (Store Credit First)

Refunds are primarily issued as store credit (credit note).

Refunds to the original payment method are not standard and may be granted only in exceptional circumstances at our sole discretion, and only if the issue is confirmed to be caused by SparkleSkin, such as:

  • Incorrect item shipped
  • Missing item
  • Damage confirmed upon delivery

We reserve the right to determine the appropriate resolution, including:

  • Store credit
  • Replacement shipment
  • Partial compensation


Non-Refundable Situations

Refunds or compensation will not be provided in the following cases:

  • Parcel refused due to unpaid customs duties or taxes
  • Failure to complete customs clearance
  • Unclaimed shipments
  • Incorrect address provided by the customer
  • Delivery delays caused by customs, courier, or external factors
  • Orders marked as delivered by the carrier


Documentation Requirement

For any claim, official proof may be required, including:

  • Courier confirmation
  • Customs documentation

Without sufficient evidence, claims may be declined.


Return Shipping

  • Return shipping costs are the customer’s responsibility
  • Any return fees, duties, or losses during return transit are not covered by SparkleSkin


Missing Items

If an item is missing, you must notify us within 7 days of delivery.

After verification, we will provide either:

  • Store credit
  • Replacement (if available)


Customs Duties & Taxes

All international orders are shipped on a Delivery Duty Unpaid (DDU) basis.

This means:

  • Import duties, VAT, and customs fees are not included
  • These charges are the customer’s responsibility

SparkleSkin does not cover or refund customs-related costs.


Order Cancellations

Orders may be canceled only before processing or shipment.

Once an order has been shipped, it:

  • Cannot be canceled
  • Cannot be modified


Processing of Refunds / Credit Notes

  • Approved store credit will be issued within 5–10 business days
  • Credit notes are non-transferable and non-refundable


Agreement

By placing an order on our website, you confirm that you have read, understood, and agreed to this Return & Refund Policy.


Abuse & Chargebacks

We reserve the right to:

  • Refuse service
  • Cancel future orders
  • Deny claims

in cases of suspected abuse, fraudulent activity, or unauthorized chargebacks.