Help & Support

Welcome to our Help & Support section! We’re here to ensure your shopping experience with SparkleSkin is smooth and enjoyable. If you have any questions, concerns, or need assistance, feel free to explore the sections below. We're always ready to help!

Shipping Information

We offer free international shipping on all orders. Shipping times vary depending on your location, and it generally takes 5-8 days (excluding handling time). For more details on shipping options, please check the estimated delivery time during checkout.

You can track your order at any time through the Track My Order page on our website.

Note: Shipping times may vary due to public holidays, including those in South Korea.

Order Tracking

Once your order is dispatched, you will receive a tracking number and link to follow your order’s journey. You can check the status of your order anytime through our Track My Order page.

If you encounter any issues, don't hesitate to reach out via email at info@sparkleskinkorea.com.

Returns & Exchanges

We want you to love your SparkleSkin products, but due to hygiene and safety standards, we are unable to accept returns or exchanges on skincare products once they have been opened.

Please make sure to review your order carefully before completing the purchase. If you receive damaged or incorrect items, please contact us immediately so we can resolve the issue.

Payment Methods

We accept a variety of payment methods, including Visa and MasterCard. You can choose your preferred method during checkout.

FAQ

Q: Do you ship internationally?
A: Yes, we do! We offer free international delivery, with shipping times varying by country. You can check the estimated delivery time at checkout.

Q: Can I return skincare products?
A: Unfortunately, we do not accept returns or exchanges on skincare products due to hygiene reasons. Please make sure you're happy with your purchase before checking out.

Q: How can I track my order?
A: You can track your order by visiting the Track My Order page. If you need any further assistance, feel free to contact us!

Q: What do I do if my order hasn’t arrived?
A: Please check the tracking information first. If there are any issues, feel free to contact us by email, and we’ll help resolve it as quickly as possible.

Contact Us

If you need further assistance or have any questions that aren’t answered here, please don’t hesitate to reach out to us.

Email: info@sparkleskinkorea.com
We’re available to help Monday through Friday from 9 AM to 6 PM (UAE time). We typically respond within 24 hours.